When first arriving, you'll see our parking lot has an entrance on both sides - one on Janesville Street and one behind the building on S Putnam Street. Our staff parks behind the clinic to provide our clients with premium parking spots. We do have handicapped stalls and a handicap-accessible entrance at the front of our building. One front entrance has a stair, the other has a ramp. We also have a third entrance (with stairs) on the back of the building accessible from the parking lot. Feel free to use any entrance when arriving. We will be happy to assist you and your pets into our clinic if needed.
If your dog relieves themselves in the yard, we have provided a Clean Up Station near the front entrance that provides Mutt Mitts for pick-up and a garbage can for disposal. If your dog is due to have a stool sample checked, bring the baggie in and a team member will take it to our lab right away. If you're unable to clean up behind your pet, please let someone at the front desk know and we'll gladly do the clean up for you!
Once inside, you'll be greeted by one of our Administrative Assistants, who will check you in and weigh your dog on the scale. Cats will be weighed in the exam room. They will verify your information to be sure everything is up to date and confirm the reason you're bringing in your pet. They will escort you to an exam room or have you take a seat in the waiting area if a room is not immediately available.
Once in an exam room, one of our Certified Veterinary Technicians (CVTs) will come in to welcome you and your pet to the clinic. The CVT will take some information and read through any previous medical history you've provided us. If you've brought a feline friend, we'll weigh them. If there's a specific concern, the CVT may do a brief exam or collect a sample - for example, if your pet has an ear infection, they may take an ear swab.
Once the CVT has collected your pet's information, they'll get the Doctor who will be seeing you. While the CVT has been speaking to you, the Doctor has been reviewing your pet's history. The CVT and the Doctor will get together any needed vaccines or instruments to evaluate your pet. Once in the room, the Doctor will ask you more questions and begin your pet's exam. They will check out your pet from nose to tail and listen to their lungs and heart. Once the Doctor has looked over your pet, any needed vaccines, bloodwork, or other procedures will be completed. Prescriptions and further visits will be discussed, and any questions you may have will be answered.
Once the exam is done and you're ready to go, we'll have you stop back up at the front desk to have an Administrative Assistant go over your invoice and conclude your payment. They can also help you with any purchases of food or preventatives, such as Heartgard and Frontline. Once that's done, you're ready to go! Please let us know if we can assist you and your pet back to your vehicle. We appreciate your visit and hope to see you back the next time you need us!